Privacy Policy
How Mercy Staffing collects, uses, and protects your information
Information We Collect
Personal
- Full name & date of birth
- Address & mobile number
- Email address
- Professional licenses
- Employment history
- Emergency contacts
Operational
- Shift scheduling data
- Time & attendance records
- Work history in platform
- Credential expiration dates
Communications
- SMS messages sent & received
- Email correspondence
- Portal activity & usage
Compliance
- Background check results
- OIG / SAM.gov exclusion checks
- License verification records
How We Use Your Information
- Match you with appropriate staffing opportunities
- Send shift alerts, confirmations, and scheduling reminders via SMS
- Notify you of credential expiration dates
- Process payroll and manage employment records
- Verify professional licenses and conduct compliance checks
- Maintain records required by law or regulation
- Improve our staffing platform and services
We do not use your personal information for marketing purposes unrelated to your employment or staffing relationship with Mercy Staffing.
SMS Messaging Program
By providing your mobile phone number during onboarding or application submission, you consent to receive operational SMS messages. Message frequency varies. Message and data rates may apply.
We do not share your mobile phone number with third parties for their marketing purposes.
How We Share Your Information
We do not sell, rent, or trade your personal information. We share only in these limited circumstances:
| Recipient | What Is Shared & Why |
|---|---|
| Client Facilities | Name, license type, and credentials shared with facilities where you are placed for work assignments |
| Service Providers | Payroll processors, background check companies, and SMS delivery platforms — under strict confidentiality agreements, for operational purposes only |
| Legal Authorities | When required by law, court order, or government regulation including healthcare compliance reporting |
| Business Transfers | In the event of a merger or acquisition, your information may be transferred as part of that transaction |
Protected Health Information (HIPAA)
Any protected health information (PHI) encountered in staffing operations is handled in strict accordance with HIPAA and applicable Texas state law. PHI is stored securely, access is limited to authorized personnel only, and it is never used beyond the specific assignment for which it was provided.
Data Security
- Encrypted data storage and transmission (TLS/SSL)
- Role-based access controls limiting data access to authorized personnel
- Secure cloud infrastructure hosted on Google Cloud Platform
- Regular security reviews and access audits
- PHI stored in isolated, encrypted subcollections with strict access controls
While we take reasonable precautions, no system is completely secure. Contact us immediately if you suspect unauthorized access to your information.
Data Retention
We retain personal information as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Employment and payroll records are retained per applicable federal and state labor laws. Clinical and compliance records are retained per applicable healthcare regulations.
Your Rights
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your information, subject to legal retention requirements
SMS Opt-Out
Reply STOP to any message at any time
Portability
Request your data in a portable format where technically feasible
To exercise any of these rights, contact us at HR@mercystaffing.com. We will respond within 30 days.
California Privacy Rights (CCPA)
California residents have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise your California rights, contact us using the information below.
Texas Privacy
Mercy Staffing operates primarily in the state of Texas and complies with all applicable Texas state privacy laws, including the Texas Medical Records Privacy Act for any health-related information handled in connection with our staffing services.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via SMS or email with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.